|Bank Teller Stations|
I am well aware of the automated teller machine (ATM) technology at banks and the automated self-serve payment options at most if not all supermarkets and department stores now; however, in my opinion it is just not good customer service to have all of these people milling around when they could be assisting customers with checking out or taking care of their banking needs. I for one am not a fan of the self-service automated payment machines and would rather interact with a human being. Now mind you, I am very tech savvy and I am highly capable of scanning my item(s) through the machine and then inserting my money or credit/debit card into the slot. That's not the point. The point is customer service is being terribly sacrificed with the very limited amount of teller windows and check out lines open in these banks and stores. I am sure that I am not the only one who feels this way, so I don't quite understand why the CEO's, directors, supervisors, managers, etc. etc. are not more mindful of this. I find it hard to believe that the store or bank managers don't see the looks of aggravation on customers faces as they have to wait in these long lines to be served.
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